Frequently Asked Questions

  1. My child has not turned 3 years old, can he/she participate?
  2. My child is above 8 years old, can he/she participate?
  3. I am signing up my children of different ages, will they be in the same class?
  4. Is this programme suitable for children with special needs?
  5. Is my child required to commit for all 4 modules?
  6. My child did not attend the earlier module(s), can he/she register for the upcoming module(s)?
  7. When is the closing date to register my child for the various modules?
  8. How can I register for the module(s)?
  9. How do I make payment to register my child?
  10. Is there a special bundle price when I sign my child up for more than one module?
  11. Is there a special bundle price when I sign up for more than one child?
  12. Are there any trial classes?
  13. When are the dates for trial classes?
  14. My child is unable to attend one session of the module, is there a make up session? (EG: MC, Exam, Overseas)
  15. My child is unable to attend one session of the module, can I transfer to another child?
  16. My child missed one session of the module, will he/she be able to catch up with the class the following week?
  17. My child is unable to attend one session of the module, can I get a refund for one session's fees?
  18. My child is unable to attend one session of the module, can I transfer the credits to the next module to offset one session's fee?
  19. What is the cancellation and/or refund policy?
  20. Are parents required to stay throughout the session?
  21. Are parents/ guardians/ domestic helpers allowed to sit in and observe?
  22. How many trainers are there in one class?
  23. How many children are there in one class?
  24. What is the appropriate dress code for my child?
  25. Will the class be conducted within the classroom, or will my child be brought out to other locations?
  26. Will my child receive a certificate of achievement for completing the module(s)?
  27. Is there a performance for parents to watch on the last session of the module?
  28. Personal Data Protection Policy

Q: My child has not turned 3 years old, can he/she participate?
A:

For 2020 classes, we will be enrolling children according to the year of their birth. That is, if your child is turning 3 in 2020, he/she is eligible.

Q: My child is above 8 years old, can he/she participate?
A:

For 2020 classes, we will be enrolling children born from 1 Jan 2012 to 31 Dec 2017.

Q: I am signing up my children of different ages, will they be in the same class?
A:

The children will be grouped according to their age; the 3 - 4 year olds in one group, the 4 - 5 year olds in one group, and 6 - 8 year olds in another group

Q: Is this programme suitable for children with special needs?
A:

This will be evaluated on a case-by-case basis. Trainers will have to be informed so that they can assess the child's pace of learning. If you wish to enrol a child with special needs, write in to hello@gateway.sg and we will be glad to assist you.

Q: Is my child required to commit for all 4 modules?
A:

No, you can sign your child up for one module at a time, or as many modules as you like.

Q: My child did not attend the earlier module(s), can he/she register for the upcoming module(s)?
A:

Yes, the coursework is designed to be easy for newcomers to join in and catch up.

Q: When is the closing date to register my child for the various modules?
A:

Registration for each module closes 1 week before the module starts.

Q: How can I register for the module(s)?
A:

You can register here. Your registration will be confirmed when the payment for the course fee is received.

Q: How do I make payment to register my child?
A:

You may do so by credit card on our website. You will receive detailed payment instructions when submitting your registration.

Q: Is there a special bundle price when I sign my child up for more than one module?
A:

Yes! Get 20% off when you buy the 1-year package (Enrol by 31 Dec 2019). You can also look out for the 15% early bird discount for each module!

Q: Is there a special bundle price when I sign up for more than one child?
A:

No, each child is registered separately.

Q: Are there any trial classes?
A:

You can sign up for a one-time trial class at SGD50. Upon signing up for the rest of the module, the Trial class fee will be deducted from the module fee.

Q: When are the dates for trial classes?
A:

The first three sessions of each module are open for trial class at SGD50.

Q: My child is unable to attend one session of the module, is there a make up session? (EG: MC, Exam, Overseas)
A:

No, there are no make up sessions, so students are encouraged to attend all ten sessions in each module.

Q: My child is unable to attend one session of the module, can I transfer to another child?
A:

No, the classes are non-transferable.

Q: My child missed one session of the module, will he/she be able to catch up with the class the following week?
A:

The trainers will do their best to help him/her to catch up. 

Q: My child is unable to attend one session of the module, can I get a refund for one session's fees?
A:

Course fees are non-refundable except for absences due to medical reasons. In such cases the refund request will be reviewed, and upon approval only 50% of the paid fees for the missed classes will be refunded, less any credit card administrative costs charged by the bank. A doctor's letter or medical certificate is required for verification.

Q: My child is unable to attend one session of the module, can I transfer the credits to the next module to offset one session's fee?
A:

If your child missed a session due to medical reasons, we will review the request on a case-by-case basis.

Q: What is the cancellation and/or refund policy?
A:

Course fees are non-refundable except for absences due to medical reasons. In such cases the refund request will be reviewed, and upon approval only 50% of the paid fees for the missed classes will be refunded, less any credit card administrative costs charged by the bank. A doctor's letter or medical certificate is required for verification. 

Q: Are parents required to stay throughout the session?
A:

Parents are not required and not encouraged to sit in through the sessions. This helps the students grow in independence and confidence. For children below the age of 4 who may not be able to use the restroom independently, parents are required to stay in the vicinity to assist if necessary.

Q: Are parents/ guardians/ domestic helpers allowed to sit in and observe?
A:

To build the child’s independence and confidence amongst other participants of the same age group, parents are advised not to sit-in for the class.

There will be a short showcase in the last session of each module for parents to see their child's progress.

Q: How many trainers are there in one class?
A:

There is one trainer in each class.

Q: How many children are there in one class?
A:

The younger classes (Ladybirds & Bumblebees) can have up to 12 students, while the older classes (Dragonflies & Fireflies) can have up to 15 students.

Q: What is the appropriate dress code for my child?
A:

Your child should wear comfortable clothes and shoes that allow him/her to move freely. Please bring along a water bottle.

Q: Will the class be conducted within the classroom, or will my child be brought out to other locations?
A:

The class will be conducted within Gateway Theatre.

Q: Will my child receive a certificate of achievement for completing the module(s)?
A:

Yes, this will be issued at the end of the last session.

Q: Is there a performance for parents to watch on the last session of the module?
A:

Yes, there will be a five-minute showcase at the end of last session.

Q: Personal Data Protection Policy
A:

We may take photos or videos of the class in progress from time to time. The photographs and/or videos may be used for publicity, media and archival purposes. By registering for this course, parents and/or guardians grant us their permission to use the photographs and/or videos in any academic portfolio, printed collateral, video, online platform and/or any other promotional material.